Membership Terms and Conditions
Payment options
Casual Class: $30 per class
- All casual classes must be prepaid prior to attendance (no payments in class)
- Book and pay directly via our booking system
- Suited for visitors or members requiring flexibility
- Casual bookings have limited access and do not guarantee ongoing class times
- Cancellation policy applies
Packages
10 Class Package: $285 ($28.50 per class)
- 10 classes to be used within 10 weeks
- Suited for those unable to attend consistently twice per week, or wanting more flexibility
- You may only book classes up to the number of credits available
- Membership can be suspended if going away (minimum one week)
24 Class Package: $552 ($23 per class)
- 24 classes to be used within 12 weeks
- Regular class bookings available
- Membership can be suspended if going away (minimum one week)
24 Class Package (Extended): $600 ($25 per class)
- 24 classes to be used within 18 weeks
- Regular class bookings available
- Membership can be suspended if going away (minimum one week)
Direct Debit Memberships
Unlimited Membership: $110 per fortnight
- Unlimited classes
- Can be used for any class
- Membership can be suspended if going away (minimum one week)
2x/week Membership: $92 per fortnight ($23/class)
- Maximum of 2 classes per week
- Any unused credits can be used towards any class
- Unused credits expire within six payment periods (12 weeks)
- Membership can be suspended if going away (minimum one week)
Cardio Circuit Classes
For existing Nordica members (active Onero/class members):
- Casual class: $20 per class
- 5 class pack: $75 ($15 per class)
- Valid for cardio classes only
Direct Debit Terms
- Payments commence from your first training session and continue automatically
- A valid and active payment is required to retain your class bookings
- Membership continues until cancelled or suspended via email
Packages
- Packages commence from your first session
- Credits are deducted per class attended
- You will receive a reminder when credits are low or expiry is approaching
- Packages must be renewed 3–7 days prior to expiry to retain class bookings
- Failure to renew may result in loss of reserved class positions
Booking Structure
- Membership and active package holders receive priority booking and may hold regular class positions
- Casual clients may book limited classes only and do not have guaranteed ongoing positions
Changing Your Booking
- Changes must be made via the booking system
- Minimum 12 hours notice required
- Late changes will result in loss of session/credit
- Contact us if assistance is required
Cancelling Your Bookings
- Cancellations must be made at least 12 hours prior
- Late cancellations or no-shows result in loss of session
- This allows fair access to waitlisted members
Short-Term Membership Suspensions
- Minimum one week, maximum two months
- Minimum 3 days notice required
- Based on weekly cycles
Long-Term Suspension
- Beyond two months, class positions cannot be guaranteed
Cancelling Your Membership
- Minimum 7 days notice required via email
- No exit fees
- No refunds except in extenuating circumstances
Insufficient Funds
- Dishonour fee: $21.90
- Must notify in advance if issues expected
- Fees cannot be waived
Private Health
- Attendance reports available upon request
- Packages: available after expiry
- Direct debit: available every 12 weeks
- Additional admin requests may incur a fee
Public Holidays
- Clinic closed on public holidays
- Additional classes may be scheduled around closures
- Members responsible for rescheduling
Clinic Closures
- Missed classes due to clinic cancellations can be made up
Terms & Conditions Updates
- Nordica Health may update terms at any time
- Members will be notified
- Changes take effect immediately