Recurring fortnightly direct debit payments will commence on the date of your first training session and will continue to process automatically until we are advised by email membership@nordicahealth.com.au.

Packages

The package will commence on the date of your first training session, and each credit will be directed to each class you attend. When one week remains on your membership, or your credits are running out, the system will send you an automatic reminder. You will receive an invoice to renew your membership approximately one week before due date.

Changing your booking

If you need to reschedule any of your bookings, please do so via our online booking system as soon as possible, or at least 12 hours in advance. This is to allow room for other members to book, or to be moved from the waiting list. If you have any issues with managing your bookings, please notify us via email: membership@nordicahealth.com.au in advance. You won’t be able to reschedule your session to another day if you missed to cancel/reschedule the session in a timely manner, and one of your credits will be used.

Cancelling your bookings

If you can’t attend your booked class/es, you can cancel your attendance via our online booking system as soon as possible, or at least 12 hours in advance. This is to allow room for other members to book, or to be moved from the waiting list. You may find another class to attend instead. Please note that if you would like to have your payments adjusted (or due date changed for packages), please read below.

Short-term membership suspensions

• You may suspend your membership if going away for minimum one week and up to two months, without risk of losing your regular class days/times. You must advise us on how many weeks you will be absent, and what dates you will be away via email to membership@nordicahealth.com.au.
• We require a minimum of 3 days notice. Suspension periods are based on weekly cycles, not the exact holiday dates. For example, if the dates you are away include 1.5 weeks (x3 classes), you will receive x1 week membership suspension.

Longer-term membership suspension

If you request a membership suspension beyond two months, we can’t guarantee that your preferred class day/time will still be available once you return. We will try to make it work for you, if possible, but it will depend on the volume of interest on that class time.

Cancelling your membership

You can cancel your membership at any time. If cancelling your membership, you must advise us by email to membership@nordicahealth.com.au. You are required to provide a minimum of 7 days notice for membership cancellations. No EXIT fees apply. There are strictly NO refunds for any payment options, except in extenuating circumstances.

Insufficient funds (direct debit)

The direct debit payment system we use adds a dishonour fee for unsuccessful transactions of $21.90. To avoid this, it is your responsibility to notify us of insufficient funds in advance. Nordica Health cannot waive this dishonour fee.

Private Health

We provide attendance reports to be supplemented with the automated receipts to present to your Private Health provider if required.
You will need to email membership@nordicahealth.com.au to request the attendance report each time you will need it. For packages, we can only prepare this once your package has expired. For direct debits: we can prepare the attendance report, every 12 weeks. If additional administrative services are needed to assist your claim from your insurer, an additional administration fee may apply. 

Public holidays

We close for public holidays. We increase our classes around public holidays due to closures. It is your responsibility to find alternate class/es. Sessions may continue over the Christmas and New Year period, but the timetable is subject to change. Members can make up any missed classes due to closures on another day or week.

Clinic closures

If Nordica Health is required to cancel classes due to staff illness or other issues, members will be able to make up for missed classes another day or week.

Terms and Conditions modifications

Nordica Health may, at any time, and at their sole discretion, modify these Terms and Conditions. Any changes will be sent to all active members. Any such modification will be effective immediately to all members.